Contact Us

Whether you've spotted something that needs updating, want clarity on how we ranked a particular operator, or simply have a question about casinos not on GamStop, we're happy to hear from you. This page explains what we can help with and how to get a message to us.

What we can help with

Non Gamstop Casinos is an independent review site covering Curaçao-licensed casinos operating outside the UK's self-exclusion scheme. We're not a casino ourselves, and we can't process deposits, withdrawals, account verification or bonus disputes on behalf of any operator. If you've got a query about your own account, balance or a bonus you've claimed, that has to go through the casino's own support team directly — we simply don't have access to player accounts and can't intervene in individual disputes.

Where we can genuinely add value is on questions like:

• Feedback on a review, rating, or something you think we've got wrong
• Suggestions for a site not currently listed on our top-rated Curaçao casinos page
• Questions about how we compare payment methods, bonus terms, or game libraries across brands
• General queries about how self-exclusion schemes work and what casinos outside them look like
• Corrections — offers, terms and licensing details change, and we'd rather hear about it than leave a page out of date

Before you get in touch

A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:

• For background on how we assess and rank operators, see our reviewed and rated casino guide
• If self-exclusion, GamStop, or safer gambling tools are on your mind, our Responsible Gambling page covers what's available and how it works
• For details on how the site operates, including our editorial approach, see the About Us page
• For the legal and usage terms that govern this site, see our Terms and Conditions

A note on commercial relationships

Non Gamstop Casinos may earn a commission when readers click through to an operator from this site. This doesn't affect how we rate or rank any casino, and it doesn't change the answer you'll get if you contact us with a question — our position on an operator is the same whether or not that operator advertises with us.

Responsible gambling and age restrictions

Everything on this site is intended for adults aged 18 and over. If you're contacting us because gambling has stopped feeling like entertainment, please don't wait on a reply from us — the support routes listed on our Responsible Gambling page are the quickest place to start, and they're available regardless of whether you're excluded through GamStop or not.

Response times

We aim to review every message that comes in, but as an independent research and comparison site rather than an operator, we don't offer live support or guaranteed turnaround times. Detailed messages — including which page or operator you're referring to — get us to a useful answer faster than a general enquiry.